Terms & Policies
Important legal information about using NEXAM platform and services
TERMS OF SERVICE
Last Updated: December 13, 2025
1. Acceptance of Terms
By accessing and using NEXAM ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Use License
Permission is granted to temporarily access the materials (information or software) on NEXAM's Platform for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modify or copy the materials
- Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)
- Attempt to decompile or reverse engineer any software contained on NEXAM's Platform
- Remove any copyright or other proprietary notations from the materials
- Transfer the materials to another person or "mirror" the materials on any other server
3. User Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
4. Booking and Payments
All bookings made through the Platform are subject to acceptance by the artist or service provider. NEXAM acts as an intermediary platform and is not responsible for the actual performance or services provided.
Payment terms are agreed between organizers and artists. NEXAM may hold payments in escrow until service completion. A service fee or commission may be charged on successful bookings.
5. Cancellation and Refunds
Cancellation policies are set by individual artists and service providers. Refunds are subject to the cancellation policy agreed upon at the time of booking. NEXAM's booking guarantee may apply in cases of artist no-show or breach of contract.
6. User Conduct
You agree not to use the Platform to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit any harmful code or malware
- Harass, abuse, or harm other users
- Post false, misleading, or fraudulent content
- Engage in any form of spam or unauthorized advertising
7. Content Ownership
Users retain ownership of content they post on the Platform. By posting content, you grant NEXAM a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content on the Platform.
8. Disclaimer
The materials on NEXAM's Platform are provided on an 'as is' basis. NEXAM makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
9. Limitations
In no event shall NEXAM or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on NEXAM's Platform.
10. Modifications
NEXAM may revise these terms of service at any time without notice. By using this Platform you are agreeing to be bound by the then current version of these terms of service.
PRIVACY POLICY
Last Updated: December 13, 2025
1. Information We Collect
We collect several types of information from and about users of our Platform, including:
- Personal Information: Name, email address, phone number, billing information
- Profile Information: Photos, videos, performance details, reviews
- Usage Data: IP address, browser type, pages visited, time spent on pages
- Communication Data: Messages, booking requests, support inquiries
- Payment Information: Credit card details, bank account information (securely processed)
2. How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To provide and maintain our Service
- To facilitate bookings between organizers and artists
- To process payments and prevent fraud
- To send you updates, marketing communications, and service announcements
- To improve our Platform and develop new features
- To provide customer support
- To comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Payment processors, email services, analytics providers
- Other Users: Profile information visible to users browsing the Platform
- Legal Authorities: When required by law or to protect rights and safety
- Business Transfers: In connection with mergers or acquisitions
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
We use SSL encryption, secure servers, and comply with PCI-DSS standards for payment processing. Access to personal data is restricted to authorized personnel only.
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent at any time
6. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
9. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We ensure appropriate safeguards are in place.
10. Changes to Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
COOKIE POLICY
Last Updated: December 13, 2025
1. What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
2. How We Use Cookies
NEXAM uses cookies for several purposes:
- Essential Cookies: Required for the Platform to function properly (login sessions, security)
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how visitors use our Platform
- Marketing Cookies: Track your browsing to show relevant advertisements
3. Types of Cookies We Use
Session Cookies: Temporary cookies that expire when you close your browser
Persistent Cookies: Remain on your device for a set period or until manually deleted
First-Party Cookies: Set by NEXAM directly
Third-Party Cookies: Set by external services we use (Google Analytics, payment processors)
4. Cookie Categories
Strictly Necessary Cookies
These cookies are essential for you to browse the Platform and use its features. Without these cookies, services like login and booking cannot be provided.
Performance Cookies
These cookies collect information about how visitors use our Platform, such as which pages are visited most often. This helps us improve how our Platform works.
Functionality Cookies
These cookies allow our Platform to remember choices you make (such as language preference) and provide enhanced, personalized features.
Targeting/Advertising Cookies
These cookies are used to deliver advertisements relevant to you. They also limit the number of times you see an advertisement and help measure campaign effectiveness.
5. Third-Party Cookies
We use the following third-party services that may set cookies:
- Google Analytics: Website analytics and user behavior tracking
- Facebook Pixel: Advertising and remarketing
- Stripe/PayPal: Payment processing
- Intercom: Customer support and messaging
6. Managing Cookies
You can control and/or delete cookies as you wish. You can delete all cookies on your computer and most browsers allow you to prevent them from being placed.
Browser Settings
Most web browsers allow you to control cookies through their settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:
- Chrome: Settings > Privacy and Security > Cookies
- Firefox: Options > Privacy & Security
- Safari: Preferences > Privacy
- Edge: Settings > Privacy > Cookies
7. Impact of Disabling Cookies
If you disable or refuse cookies, please note that some parts of the Platform may become inaccessible or not function properly. Disabling cookies may affect:
- Login functionality
- Saved preferences
- Shopping cart/booking features
- Personalized content
8. Cookie Consent
When you first visit our Platform, you will be asked to consent to our use of cookies. You can change your cookie preferences at any time through our cookie settings panel.
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology or legislation. Please check this page regularly for updates.
10. Contact Us
If you have questions about our use of cookies, please contact our Data Protection Officer at privacy@nexam.com